Skip to content

Enum: TicketStatusIdEnum

The normalized identifier for the ticket status.

URI: ocsf:TicketStatusIdEnum

Permissible Values

Value Meaning Description
NEW None The ticket is new and yet to be reviewed
IN_PROGRESS None The ticket is actively being worked on
NOTIFIED None Relevant parties have been notified about the ticket
ON_HOLD None Work on the ticket is temporarily suspended
RESOLVED None The ticket is resolved and a solution is implemented, pending confirmation or
CLOSED None The ticket has been completed and closed
CANCELED None The ticket has been canceled and will not be processed
REOPENED None The ticket was previously closed, but has been reopened
UNKNOWN None The status is unknown
OTHER None The status is not mapped

Slots

Name Description
status_id The normalized identifier for the ticket status

Identifier and Mapping Information

Schema Source

LinkML Source

name: TicketStatusIdEnum
description: The normalized identifier for the ticket status.
from_schema: https://w3id.org/lmodel/ocsf
rank: 1000
permissible_values:
  NEW:
    text: NEW
    description: The ticket is new and yet to be reviewed.
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '1'
      caption:
        tag: caption
        value: New
  IN_PROGRESS:
    text: IN_PROGRESS
    description: The ticket is actively being worked on.
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '2'
      caption:
        tag: caption
        value: In Progress
  NOTIFIED:
    text: NOTIFIED
    description: Relevant parties have been notified about the ticket.
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '3'
      caption:
        tag: caption
        value: Notified
  ON_HOLD:
    text: ON_HOLD
    description: Work on the ticket is temporarily suspended.
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '4'
      caption:
        tag: caption
        value: On Hold
  RESOLVED:
    text: RESOLVED
    description: 'The ticket is resolved and a solution is implemented, pending confirmation
      or

      verification from the requestor.'
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '5'
      caption:
        tag: caption
        value: Resolved
  CLOSED:
    text: CLOSED
    description: The ticket has been completed and closed.
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '6'
      caption:
        tag: caption
        value: Closed
  CANCELED:
    text: CANCELED
    description: The ticket has been canceled and will not be processed.
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '7'
      caption:
        tag: caption
        value: Canceled
  REOPENED:
    text: REOPENED
    description: The ticket was previously closed, but has been reopened.
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '8'
      caption:
        tag: caption
        value: Reopened
  UNKNOWN:
    text: UNKNOWN
    description: The status is unknown.
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '0'
      caption:
        tag: caption
        value: Unknown
  OTHER:
    text: OTHER
    description: 'The status is not mapped. See the <code>status</code> attribute,
      which contains

      a data source specific value.'
    annotations:
      ocsf_uid:
        tag: ocsf_uid
        value: '99'
      caption:
        tag: caption
        value: Other